Effective: June 21, 2023
What Information We Collect and Maintain About You
We collect personal information from several types of individuals and entities:
Merchants that use our Services to enable and manage subscriptions (“Merchants”);
Merchants’ customers (“Subscribers”); and
Other visitors to the Site and users of the App.
For clarity, this Policy uses the word “you” to refer to any of the above individuals or entities.
We collect personal and other information from you directly when you provide it to us through the Services. We also automatically collect certain information about you and your computer, smartphone, or other device when you use, access, or interact with the Services. We may also collect information from third parties in relation to providing you the Services.
Our Services are primarily intended for use by Merchants. Where our Services are made available to Subscribers, we collect personal information on behalf of relevant Merchants. In addition, a Merchant’s store may be hosted on an e-commerce platform. Both individual Merchants and e-commerce platforms may have privacy policies and practices that differ from those described in this Policy.
Personal information collected from Merchant accountholders. If you make an account with us in relation to our Services, we will collect information from you related to maintaining your account. This may include your name, email address, phone number, and reason for engaging our Services. We may also collect information about you from third parties in relation to our Services.
Personal information collected from Subscribers. If you commercially interact with a Merchant, we may collect information from you related to providing our Services, including identifiers (such as name, email address, shipping address, and billing address) and commercial information (such as payment information and purchase history). We do not collect full payment information (e.g., full credit card numbers) but may process this type of information through our third-party service providers.
Other personal information collected through the Site. You can visit the Site without submitting any information that we can use to identify you personally. However, to use certain features on the Site, such as the “Contact” feature, you will be required to provide personal information. Such information could include, for example, your name and email address.
Web log data. When you use the Services, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Services, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Services, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
Web beacons. The Services or the emails that you receive from Subscribfy may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it can allow an email sender to determine whether a user has opened a particular email.
Third-party partnerships. We may partner with certain third parties to collect, analyze, and use the personal and other information described in this section. For example, we may allow third parties to set cookies or use web beacons on the Services or in email communications from us. This information may be used for a variety of purposes, as discussed below (see the section entitled “With Whom and Why We Share Your Information”).
How We Use and Process Your Information
We use the information that we collect for a variety of purposes. Our legal bases for processing your personal information are: 1) our legitimate interest in running and maintaining our business; 2) performance and fulfillment of our contracts; 3) your consent; and 4) compliance with our legal obligations. In many instances, more than one of these legal bases apply to the processing of your personal information.
The purposes for which we use your information include to:
Provide you with our Services;
Respond to your questions or requests concerning the Services;
Fulfill the terms of any agreement you have with us;
Fulfill your requests for our Services or otherwise complete a transaction that you initiate;
Send you information about our Services and other topics that are likely to be of interest to you, including newsletters, updates, or other communications, including promotional emails;
Improve our artificial intelligence and machine learning;
Deliver confirmations, account information, notifications, and similar operational communications;
Improve your user experience and the quality of our products and Services;
Comply with legal and/or regulatory requirements;
Aggregate and deidentify information;
Benchmark results for our customers;
Analyze how visitors use the Services and various Services features, including to count and recognize visitors to the Services;
Create new products and Services; and
Manage our business.
We may link information gathered through the Services with information that we collect in other contexts. But in that event, we will handle the combined information in a manner consistent with this Policy.
With Whom and Why We Share Your Information
We share your information with other parties for a variety of purposes, as described below.
Third-party service providers. Subscribfy uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, analytics providers, and e-commerce platforms. These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.
Legal purposes. We may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary:
To comply with applicable law or a court order, subpoena, or other legal process;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
To establish, protect, or exercise our legal rights or defend against legal claims; or
To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
Aggregated and de-identified information. From time to time, Subscribfy may share aggregated or de-identified information about users, such as by publishing a report on trends in the usage of the Services. Such aggregated information will not identify you personally.
Other third parties when necessary. We may share your information with other third parties (including Merchants) when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.
Your Privacy Rights
If you want to learn more about the personal information that Subscribfy has about you, or you would like to update, change, or delete that information, please contact us by email at email@example.com.
You may opt out of receiving marketing emails from us by following the instructions in those emails or by emailing us at firstname.lastname@example.org.
If you are a resident of a jurisdiction with an applicable data privacy law, you may have certain rights available to you in relation to your personal information. These rights may include:
The right to be informed about our data collection practices;
The right to access and correct your data;
The right to erase or delete your data;
The right to data portability;
The right to opt out of the sale or sharing of your information;
The right to opt out of targeted advertising;
The right to opt-out of marketing emails and text messages;
The right to limit our use of any automated decision-making processes; and
The right to withdraw consent (to the extent applicable).
To exercise any of the rights listed above, please contact us via email at email@example.com. We will respond to your request as soon as reasonably possible and within the timeframe required under applicable law. Prior to complying with your request, we will first verify your identity by comparing the information you provide with the information we have on file for you.
Additionally, you may authorize an agent to make a request on your behalf. To designate an agent, please provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf. You may also use a power of attorney. We will still require you to provide information to allow us to reasonably verify that you are the person about whom we collected personal information.
If you are a resident of California, please review our California Privacy Notice for additional rights that may apply to you.
Please note that, in many situations, we may be processing your personal information in our role as a processor or service provider to our customers and may not be able to directly comply with your request.
The Services may contain links to third-party websites. If you use these links, you will leave the Services. We have not reviewed these third-party sites and do not control and are not responsible for any of these sites, their contents, or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites listed on our website, you do so at your own risk.
We employ physical, technical, and administrative procedures to safeguard the personal information we collect online. However, no website or service is 100% secure, and we cannot ensure or warrant the security of any information you transmit to the Services or to us, and you transmit such information at your own risk.
We retain personal information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. We do not retain personal information longer than is necessary for us to achieve the purposes for which we collected it. When we destroy your personal information, we do so in a way that prevents that information from being restored or reconstructed.
The information that we collect through or in connection with the Services is transferred to and processed in the United States for the purposes described above. Subscribfy may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Services or by providing any personal or other information to us, you expressly consent to such transfer and processing.
Content on the Services is directed at individuals over the age of 18 and is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13.
Changes to this Policy
We may make changes to the Services in the future and as a consequence will need to revise this Policy to reflect those changes. We will post all such changes on the Services, so you should review this page periodically. If we make a material change to the Policy, you will be provided with appropriate notice.
How to Contact Us
Should you have any questions or concerns about this Policy, you can contact us at firstname.lastname@example.org.